Billing FAQ's

What is the best way to contact the Billing department?
To contact the Billing department, call toll free 1-866-582-6292 or email billing@hostingdna.com.

Who is DNA why does it show up on my credit card statement?
HostingDNA is owned by DNA. All transactions are processed through DNA's merchant account, and therefore, DNA shows on your credit card statement.

How does the 30 Day Money Back Guarantee work?
30 Day Money-back Guarantee: If you are not satisfied with our hosting service within the first 30 days, we will refund your hosting fees. This refund does not apply to any fees relating to your domain name, web sites, overage charges, or added-value services. HostingDNA will not refund unused or rebilled hosting charges after the 30 days from your initial sign up date.

Accounts cancelled/terminated by HostingDNA for violation of Terms of Use do not qualify for the 30-day money back guarantee. For example, if your account is cancelled due to spamming, you will not be given any refund.

Please allow 4-6 weeks for refund of payment.

How do I change my billing information?
If you need to change your billing information login to your account and select "Billing Information", there you can change all your information. Alternatively you can contact billing@hostingdna.com (but do not send credit card numbers via email!) or call toll free 1-866-582-6292.

What methods of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, debit card, or money orders.

How do I cancel my account?
If you need to cancel your account, either contact billing@hostingdna.com or call toll free 1-866-582-6292. Make sure to include the time of your termination.

How do I reactivate my suspended account?
If you would like to reactivate your suspended account please contact the Billing department to arrange payment for the account. You will need to pay all outstanding hosting charges and all pending hosting fees before the account will be reactivated.

Still have questions? Contact us or call 1-888-695-5605.